Cancellations
Order cancellation can only occur before the order is dispatched. Once the order is dispatched there is no option to cancel it. Please note that they are liable to make the full payment for orders that are processed. Refusal of delivery is also not allowed and the customer would still be liable to make the payment.
Returns and Refunds
We at Yapple follow very high standards of manufacturing and printing. Each and every product goes through our stringent check procedure. In case there is any manufacturing defect or size issue we are more than happy to offer you replaced product. For that, you have a raise a replacement request with us. Please note that this replacement is available once per product. You can raise the replacement request with our customer care on WhatsApp.
In the rarest of rare events if you still have any issues with the products you have received we would be very keen to understand your feedback with a picture of the product and take appropriate action.
Our Hassle-Free 15-Day Return and Refund Policy
At Yapple, your satisfaction is our top priority. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. That’s why we’ve designed a straightforward and customer-friendly return and refund policy.
What Does Our Policy Include?
- 15-Day Window: You have a generous 15 days from the date of delivery to decide if you’re happy with your purchase. If not, don’t worry, we’ve got you covered.
- Easy Returns: Returning an item is a breeze. Simply contact our customer support team, and they’ll guide you through the process step by step.
- Eligibility: Most of our products are eligible for returns or exchanges, as long as they are in their original condition with tags and packaging intact. However, some exclusions may apply, so please check the product description for details.
- Refund or Exchange: You can choose either a full refund to your original payment method or an exchange for another item of equal value.
- Quick Processing: We aim to process your returns and refunds as swiftly as possible, so you can expect a resolution in no time.
- Shipping Costs: Please note that return shipping costs may apply, unless the return is due to a mistake on our part.
How to Initiate a Return or Exchange
- Contact Us: Get in touch with our friendly customer support team via WhatsApp and let them know your order number and reason for the return.
- Pack Your Items: Securely pack the items you wish to return, ensuring they’re in their original condition.
- Ship It Back: Send the package to the address provided by our customer support team. Remember to keep your tracking information.
- Await Confirmation: Once we receive your return, we’ll inspect the items to ensure they meet our return policy criteria.
- Receive Your Refund or Exchange: If everything checks out, we’ll promptly process your refund or exchange.
At Yapple, we believe that shopping for the perfect t-shirt should be a delightful experience from start to finish. If you have any questions or need assistance, our dedicated support team is always here to help.
Thank you for choosing Yapple. We look forward to serving you and ensuring your complete satisfaction with every purchase.
Please contact us at care@yapple.in if you have any questions!